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Jana Franklin is a serial entrepreneur who has mastered the art of scaling businesses efficiently. From owning multiple Fantastic Sams and Jimmy John’s franchises to founding CEO Concierge, she helps business owners leverage virtual assistants to regain time and focus. Her journey of growth, setbacks, and strategic delegation has made her an expert in building businesses that thrive without burnout.
This episode is for entrepreneurs and professionals feeling overwhelmed by their workload. Listeners will learn why doing it all is hurting their success and how outsourcing can create more efficiency and balance. Jana shares practical tips on delegation, finding the right support, and shifting from managing everything to leading smarter.
🎙️ Introduction and Background (00:00 – 10:54)
👩💼 Female Entrepreneurs and Business Challenges (10:54 – 21:53)
💼 Business Ownership and Franchise Experience (21:53 – 30:54)
🤝 Advisors and Support Systems (30:55 – 41:38)
🔍 CEO Concierge Services and Process (41:38 – 52:20)
🌐 Virtual Assistant Services and Management (52:21 – 01:02:15)
📊 Business Growth and Challenges (01:02:15 – 01:11:21)
🔄 Leadership and Communication (01:11:21 – 01:21:06)
🚀 Conclusion and Key Takeaways (01:21:06 – 01:30:06)
Content Notice
This podcast and all She Lift Project content represents the opinions of Cynthia Kirkpatrick and her guests. The content here is for informational purposes only, and should not be taken as professional advice – financial, legal, medical, or otherwise.
Views and opinions expressed in the podcast and across all She Lift Project media channels are our own and do not represent that of our places of work. While we make every effort to ensure that the information we are sharing is accurate, we welcome any comments, suggestions, or correction of errors.
“We outperform ourselves by 30% when we’re in a good mood… if you actually want to get more productivity, know what makes your people happy.”
“When you’re diagnosed with lymphedema, I feel like you go through all the stages of grief. And there are moments where I get angry still. There are moments that I’m very happy. There are moments that I’m sad.”
“Joy and gratitude will transmute anything. So if somebody’s going through a healing journey, focus on your joy, what lights you up, that’s the thing that’s going to heal you. So lean into that.”
“I got thrown out of the OR the very first day after 10 minutes. The surgeon walked into the room and he opened up all the doors and he screamed as loud as he possibly could, ‘I will not have Dr. Feinberg’s wife in my room!!’ See, I wasn’t Dr. Feinberg. I was Dr. Feinberg’s wife.”
We have level 1 to 10. 10 is being at the top level. You have your faces, you have your attack, your energy, all the things to be at the highest level for themselves. That’s level 10…If they want to be at a level 10, they’ll work at a level 10. That means in classwork, not just on stage.
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