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Jana Franklin is a serial entrepreneur who has mastered the art of scaling businesses efficiently. From owning multiple Fantastic Sams and Jimmy John’s franchises to founding CEO Concierge, she helps business owners leverage virtual assistants to regain time and focus. Her journey of growth, setbacks, and strategic delegation has made her an expert in building businesses that thrive without burnout.
This episode is for entrepreneurs and professionals feeling overwhelmed by their workload. Listeners will learn why doing it all is hurting their success and how outsourcing can create more efficiency and balance. Jana shares practical tips on delegation, finding the right support, and shifting from managing everything to leading smarter.
🎙️ Introduction and Background (00:00 – 10:54)
👩💼 Female Entrepreneurs and Business Challenges (10:54 – 21:53)
💼 Business Ownership and Franchise Experience (21:53 – 30:54)
🤝 Advisors and Support Systems (30:55 – 41:38)
🔍 CEO Concierge Services and Process (41:38 – 52:20)
🌐 Virtual Assistant Services and Management (52:21 – 01:02:15)
📊 Business Growth and Challenges (01:02:15 – 01:11:21)
🔄 Leadership and Communication (01:11:21 – 01:21:06)
🚀 Conclusion and Key Takeaways (01:21:06 – 01:30:06)
Content Notice
This podcast and all She Lift Project content represents the opinions of Cynthia Kirkpatrick and her guests. The content here is for informational purposes only, and should not be taken as professional advice – financial, legal, medical, or otherwise.
Views and opinions expressed in the podcast and across all She Lift Project media channels are our own and do not represent that of our places of work. While we make every effort to ensure that the information we are sharing is accurate, we welcome any comments, suggestions, or correction of errors.
“The experience of going through the legal process is supposed to be about seeking justice. More often than not, people go through it and they’re just as scared and almost re-traumatized as they were when the injustice happened.”
“The difference between traditional talk therapy and EMDR is that traditional talk therapy is kind of what I was talking about—the superficial level of learning skills to manage the symptom—whereas EMDR gets rid of the symptoms.”
“These are brilliant people. But they’ve been so hyper focused on their career path that they don’t have the greatest life skills. They don’t know how to manage their finances, they don’t know how to buy a house, they don’t know what to budget for.”
“What we’re really trying to create here is generational change. And when the kids are in our facility, seeing their moms doing this work, it shows them a completely different path. That, and to no fault of their moms. It just, it never seemed possible. So we’re possibility creators.”
“You can only lead as far as you’ve healed, because until you start to recognize that, you will perpetuate the same mistakes that got you there before, either yourself or the leader that you were under. And that’s why the healing part is so important, because it comes up again and you’re like, okay, wait, this is what this is.”
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