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Jana Franklin is a serial entrepreneur who has mastered the art of scaling businesses efficiently. From owning multiple Fantastic Sams and Jimmy John’s franchises to founding CEO Concierge, she helps business owners leverage virtual assistants to regain time and focus. Her journey of growth, setbacks, and strategic delegation has made her an expert in building businesses that thrive without burnout.
This episode is for entrepreneurs and professionals feeling overwhelmed by their workload. Listeners will learn why doing it all is hurting their success and how outsourcing can create more efficiency and balance. Jana shares practical tips on delegation, finding the right support, and shifting from managing everything to leading smarter.
🎙️ Introduction and Background (00:00 – 10:54)
👩💼 Female Entrepreneurs and Business Challenges (10:54 – 21:53)
💼 Business Ownership and Franchise Experience (21:53 – 30:54)
🤝 Advisors and Support Systems (30:55 – 41:38)
🔍 CEO Concierge Services and Process (41:38 – 52:20)
🌐 Virtual Assistant Services and Management (52:21 – 01:02:15)
📊 Business Growth and Challenges (01:02:15 – 01:11:21)
🔄 Leadership and Communication (01:11:21 – 01:21:06)
🚀 Conclusion and Key Takeaways (01:21:06 – 01:30:06)
Content Notice
This podcast and all She Lift Project content represents the opinions of Cynthia Kirkpatrick and her guests. The content here is for informational purposes only, and should not be taken as professional advice – financial, legal, medical, or otherwise.
Views and opinions expressed in the podcast and across all She Lift Project media channels are our own and do not represent that of our places of work. While we make every effort to ensure that the information we are sharing is accurate, we welcome any comments, suggestions, or correction of errors.
“You gotta feed your own house first, your own four walls. And you can’t walk in, try to please everybody else. Cause you’re gonna walk out busy and broke.”
“I want my clients to feel comfortable. I want them to feel relaxed. And quite frankly, I don’t need to put on a suit to activate my brain, which is what you’re paying an attorney for.”
“I had shoved down that part of myself and that inner wisdom and intuition because I was so busy listening to, like, what the world wanted for me, what my family wanted for me, what success looked like that I couldn’t even hear my own voice anymore. And so it was coaching that really helped me rediscover that again. And for me, it was just totally transformative.”
“We outperform ourselves by 30% when we’re in a good mood… if you actually want to get more productivity, know what makes your people happy.”
“When you’re diagnosed with lymphedema, I feel like you go through all the stages of grief. And there are moments where I get angry still. There are moments that I’m very happy. There are moments that I’m sad.”
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